We are always interested in patient feedback whether positive or negative. There are a number of ways you can feedback:

• Email
• NHS Choices
• Suggestion box in the waiting room
• In writing to the Practice Manager
• Verbally to a member of staff
• Via MJOG text messaging
• GP Survey

All feedback is discussed with the practice team and the patient participation group.

Please use our online Complaints Form if you wish to inform us of a formal complaint.

Alternatively, please print and complete our downloadable Complaints Form. Once completed please return to the practice.

The new GDPR came into force on the 25^th May 2018. This is a law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.

What GDPR will mean for patients:

• Data must be processed lawfully, fairly and transparently
• It must be collected for specific, explicit and legitimate purposes
• It must be limited to what is necessary for the purpose for which it is processed
• Information must be accurate and kept up to date
• Data must be held securely
• It can only be retained for as long as necessary for the reasons it was collected

We will also be asking for your consent for email and text message communications.

Please look out for information leaflets in reception.

Our Data Privacy Officer is Jane Hill from West Pennine Local Medical Committee.

It is a contractual requirement for practices to publish their mean average earnings.

Practices must:

• Publish details on their website.
• If asked this must also be available in paper copy or you can show the patient the
  information posted on the website.

The calculation excludes certain types of income and the rules are complex and open to
interpretation.

Full time GP’s are defined in the guidance as working eight sessions or more. The number of GP’s includes salaried GP’s and locums who worked full or part time for 6 months or more.

The required disclosure for your practice is shown below. However, it should be noted that the
prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.
All GP practices are required to declare the mean earnings for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Albion Medical Centre in the last financial year was £67,752 before tax and National Insurance. This is for 5 full time GPs and 2 part time GPs who worked in the practice for more than six months

Please view our Practice Privacy Notice.

All incoming and outgoing telephone calls to the practice are now recorded.

This helps us with training of staff.