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July 2017 Newsletter

Welcome to our latest newsletter.  Please open the above link to read

Trainee's

We would like to welcome Dr Hannah Carey who is our foundation year 2 trainee.  Dr Carey will be with us from August until December 2017.

We would also like to welcome Dr Rieesa Mustafa who is out specialist trainee (year 2).  Dr Mustafa will be with us from August 2017 until January 2018.

 

Patient Participation Report 2015

 

NHS Greater Manchester

2014/15 Patient Participation Enhanced Service – Reporting Template

 

Practice Name: Albion Medical Practice

 

Practice Code: P89003

 

Signed on behalf of practice:                                                                                                           Date: 30th March 15

 

Signed on behalf of PPG:                                                                                                                            Date: 30th March 15

 

  1. Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)

 

 

Does the Practice have a PPG? YES

 

 

Method of engagement with PPG: Face to face, Email, Other (please specify) E-mail and one face to face meeting per year

 

 

Number of members of PPG: 40

 

Detail the gender mix of practice population and PPG:

 

%

Male

Female

Practice

4835

4915

PRG

14

26

 

Detail of age mix of practice population and PPG:

 

%

<16

17-24

25-34

35-44

45-54

55-64

65-74

> 75

Practice

1563

1140

1307

1147

1429

1284

1063

817

PRG

0

3

3

2

5

12

6

9

 

Detail the ethnic background of your practice population and PRG:

 

 

White

Mixed/ multiple ethnic groups

 

British

Irish

Gypsy or Irish traveller

Other white

White &black Caribbean

White &black African

White &Asian

Other mixed

Practice

8041

20

0

328

0

8

0

0

PRG

36

1

0

1

0

0

0

0

 

 

 

Asian/Asian British

Black/African/Caribbean/Black British

Other

 

Indian

Pakistani

Bangladeshi

Chinese

Other

Asian

African

Caribbean

Other Black

Arab

Any other

Practice

343

493

95

28

157

72

83

23

0

59

PRG

0

2

0

0

0

0

0

0

0

0

 

Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender, age and ethnic background and other members of the practice population:

We consistently try to recruit new members via our website, newsletters, in consultations and when new patients register with the practice.   We have managed to recruit 8 new members this year

 

 

 

Are there any specific characteristics of your practice population which means that other groups should be included in the PPG? e.g. a large student population, significant number of jobseekers, large numbers of nursing homes, or a LGBT community? NO

 

If you have answered yes, please outline measures taken to include those specific groups and whether those measures were successful:

 

 

  1. Review of patient feedback

 

 

Outline the sources of feedback that were reviewed during the year:

 

Results of annual survey and more recently results of Friends and Family Test

 

 

 

 

 

How frequently were these reviewed with the PRG?

 

Annual survey reviewed once and results of FFT reviewed in January, February, March 2015

 

 

  1. Action plan priority areas and implementation

 

Priority area 1

Description of priority area: In March 2014, the PPG set the priority for better parking facilities and disabled parking to be available at the front of the practice

 

What actions were taken to address the priority?

Practice manager and the manager of the local pharmacy developed a petition with our patients and sent this to our local MPs and Council.   Following several meetings, the Council have agreed to introduce specific bays for disabled parking and also limited to 2 hour parking throughout the rest of the street.   This will ensure the turnover of cars and spaces being made available and stop local workers parking all day outside the practice. The council have promised to undertake this work in conjunction with work currently ongoing on a nearby roundabout. Work will hopefully be completed very soon.

 

 

Result of actions and impact on patients and carers (including how publicised):

 

This work has not yet been undertaken. When it is completed we will publicise this via our newsletter, website and via the PPG

 

 

Priority area 2

 

Description of priority area: In March 14, the PPG set the priority for our practice to open up our telephone lines at 8am rather than 8.30pm.

 

 

 

What actions were taken to address the priority?

 

Employment contracts of several reception staff were changed and the new service put in place on 1st Sep 14

 

 

Result of actions and impact on patients and carers (including how publicised):

 

Patients now have both telephone and personal access to our reception staff from 8am each morning. This gives those patients telephoning the practice the same access to the reception as those attending in person.

 

 

Priority area 3

In March 14, the PPG set the priority for automatic doors to be installed at the entrance to the practice in order to give better access to disabled patients and people with baby carriages

What actions were taken to address the priority?

 

Due to the design of the entrance, the practice has had to approach multiple companies to ensure a design could be found that was appropriate for both the patients and the design of the entrance to the building. The practice finally found a company that provided an excellent solution. A bid for the funds was submitted to NHS England and in mid March15 was approved. The company will start work on installing the new doors towards the end of March 15, early April 15

 

 

Result of actions and impact on patients and carers (including how publicised):

 

These new sliding doors will ensure easy access for our patients to the premises and ensure we are in line with both DDA and CQC requirements.

 

 

Progress on previous years

 

If you have participated in this scheme for more than one year, outline progress made on issues raised in the previous year(s):

We have included more telephone consultation appointments each week which are available to book in person, via telephone or through our on line booking

 

We have doubled the number of telephone lines coming into the practice to ensure easier access for patients via telephone.


 

  1. PPG Sign Off

 

 

Report signed off by PPG: YES

 

Date of sign off: 30th Mar 15

 

 

 

How has the practice engaged with the PPG:   Via e-mail and meetings and via newsletter

 

How has the practice made efforts to engage with seldom heard groups in the practice population? Yes – we try to recruit new patients when they register with the practice and try to encourage patients to be heard via our website, NHS choices and through invitation for NHS health checks

 

Has the practice received patient and carer feedback from a variety of sources? Yes – via our website, NHS choices and the FFT

 

Was the PPG involved in the agreement of priority areas and the resulting action plan? Yes – they have been fully informed

 

How has the service offered to patients and carers improved as a result of the implementation of the action plan?   More access via telephone, easier access to the practice and better parking facilities

 

Do you have any other comments about the PPG or practice in relation to this area of work? No

 

 

 

 



 
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