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July 2017 Newsletter

Welcome to our latest newsletter.  Please open the above link to read

Trainee's

We would like to welcome Dr Hannah Carey who is our foundation year 2 trainee.  Dr Carey will be with us from August until December 2017.

We would also like to welcome Dr Rieesa Mustafa who is out specialist trainee (year 2).  Dr Mustafa will be with us from August 2017 until January 2018.

 

Patient Survey Results 2014

Albion Medical Practice Annual Survey

February 2014

 

The practice has asked our Patient Participation Group for their opinion on priorities over the next 12-18 months for both the practice itself and other local health services.  We would like your opinion on these.  Could you please rate each suggestion so that we may prioritise and pass the feedback on to our Clinical Commissioning Group.  Just tick the appropriate box

 

Practice Priorities

Topic

Very Important

Important

Not Important

Implement ‘Dr. First’ where you speak to a doctor by telephone before being seen. This was discussed fully in various newsletters

              25

             27

              19

Power assisted doors

             30

             25

              16

Telephones available from 8am

             41

             16

                4

Ability to ‘segregate’ patients with infections/viral illness from those coming for routine appts

             49

             15

                7

Local Health Economy Priorities

Topic

Very Important

Important

Not Important

Clearer written instructions when discharged from hospital

              56

            15

 

More use of Walk-in centre rather than Accident/Emergency

              37

             29

            5

Reduce packaging of repeat inhalers to save money

              25

             41

            5

Drugs recommended by NICE should be available to local patients

              44

             22

            5

 

It would be helpful if you could also answer the questions over the page, to help us get a better understanding of how we are doing as a practice.

We thank you for taking the time to complete this survey.  Please put in the box in the waiting room and hand back to reception.

 

THANK YOU – DON’T FORGET TO COMPLETE THE OTHER SIDE!

 

 

          Please tick the relevant boxes

Are you treated with dignity and respect by our staff?

 

Always

Most of the time

Never

Doctors

                 66

                5

 

Nurses

                 67

                4

 

Clerical Staff

                 60

               10

                  1

 

Are you able to contact the practice easily when you need to?

 

Always

Most of the time

Never

23

44

4

 

Are you able to get an appointment with a nurse or doctor when you need one?

 

 

Always

Most of the time

Never

Doctor

16

51

4

Nurse

34

32

5

 

Do you use our ‘on line’ appointment booking and prescription service?

 

YES

25

NO

46

 

If you answered YES to the above can you please answer the following?

 

Are you happy with our on-line appointment booking and prescription service?

 

Very Happy

Fairly Happy

Not Happy

19

6

 

 

If you have any other comments about our service or constructive suggestions on how we can improve our service to you or the environment of the facility, please feel free to give us your thoughts below. 

 

You shouldn’t have to wait to see a doctor for 2 hours – if running behind patients should be contacted

Difficult to get through on phones – make more appointments available on line

Could we contact practice by e-mail for non urgent advice?

Some indication of where the doctors’ rooms are – more than just names on doors

Get more doctors so it is easier to see the doctor

Brilliant service re admin/reception.  Exceptional treatment re Dr. Bradley – she already knows

Could you text people to remind them of appointments

Would it be possible to have one day at weekend where people could drop in without an appointment – like the walk in centre

Need a second toilet

 

 

 

 

THANK YOU FOR TAKING THE TIME TO COMPLETE THE SURVEY

 

ALL THE STAFF AND DOCTORS AT ALBION MEDICAL                        



 
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